A Secret Weapon For Telus customer service

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Looks as if all we could do now is air our grievances with a general public forum in the hopes of someone able of authority can in fact do one thing about it.  

@Oleginza Wrote: I referred to as Telus CS at 8.55AM Mountain time and so they hanged up on me, declaring that I ought to simply call all through "frequent office several hours". Is that this for serious?

Even so, the most effective just occurred. Following speaking to Telus business enterprise, I wasn't happy with the approach presented and asked to generally be tranferred on the LOYALTY dept. She adjusted the cost of the data system but improved the cost of the mobile phone for a Internet of -$1. WHAT A JOKE!!!

I too have been hoodwinked into signing up with them - cell, internet and residential safety.  Was informed my mobile will likely not increase if I up grade (Bogus, which I should have known improved although the rep held insisting following inquiring quite a few occasions).  Home protection is just not needed for me, although the worsted Element of it is it's actually not something which is dependable.  My lock which is alleged to unlock having a passcode refuses to operate.  The installer came back again to repair it but it really worked 2 times right after he reset it then not since.  Then Should the internet goes out it can be useless, in terms of I'm able to see it's offline then.

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@chris14 I planned to crystal clear up some inaccurate facts. We're going to repair service TELUS owned downed traces at no demand. We're going to only get rid of the road fully for construction/renovation uses but there's a cost concerned. We sent you A non-public message in the event you want to maneuver forward with possibly state of affairs. 

I invest about $4500 a yr with Telus. In January I acquired an outside digital camera for $7/month but regretted it and wished to return it. It had been new while in the box - only plugged in to test it. After a handful of hrs waiting around within the mobile phone I uncovered that there is a $340 payment to cancel. That is a great deal for a $fifty digicam. I pleaded Along with the agent to waive the cost due to the fact I'm a loyal customer for therefore extensive. He reported a manager will get in touch with to discuss. No person named back.  Per month later on I tried again. At last, in April, immediately after 8 hours to the mobile phone about this difficulty approximately that point, I gave my ultimatum… waive the superior cancellation price or I cancel the many services with Telus and go some other place. No. So, I cancelled everything. A disgrace, simply because I haven't had just one problem with the Television, internet, or cell phones and favored Telus… for more than fourteen a long time. Though the $7 cost persisted. Sigh. More hrs over the cellphone. Why Is that this the only real way to communicate? It is so discouraging along with a colossal waste of your time.

The TELUS group acknowledges that our Telus billing support function spans quite a few Territories and Treaty spots and we are grateful for the standard Awareness Keepers and Elders who are with us currently, individuals who have gone right before us plus the youth that inspire us.

I guess I'm just outdated, but I remember a time when you could potentially simply call a company, talk with a human without the need of sitting down on keep for several hours, and actually get customer service. Many thanks Telus for an excellent customer working experience.

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I am endeavoring to renew my internet service after the 2 12 months contract expired. We also have standard cable which I by no means use and need to reduce. It's extremely hard To achieve this on-line, along with the contact number for support is very effectively concealed. I finally obtained it from the reseller. I known as the number, and listened to AI try out to have me to make it happen on line, but You can not stop using a service on-line.

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